Agent HeadsetProduct Brochure
HW111N-USB-M
Plantronics / Poly · Call Center Headsets
Product Details
Product Overview
The HW111N-USB-M is a Plantronics (Poly) Entera USB Series entry-level wired USB headset designed for softphone users. It features direct USB connectivity to your computer, eliminating the need for a separate sound card—simply connect it to your unified communications client to start using. Ideal for call centers, customer service agents, and conference calls requiring extended wear time.
Single-ear headband design leaves the other ear open for in-person conversations with colleagues. Adjustable headband and ear cushions, plus adjustable boom mic angle and bend, ensure precise positioning near your mouth. Inline controls handle volume, mute, and call answer/end actions directly—reducing interactions with softphone apps. SoundGuard limits sound pressure to 118 dBA or less with automatic limiting to reduce listening fatigue during long calls.
Key Features
- Control volume, mute, and answer/end calls via hardware buttons—no need to switch back to the softphone interface.
- SoundGuard: Automatically limits sound to 118 dBA to protect your hearing during long calls.
- Broadband voice supports up to 6,800Hz channels. With built-in DSP, it delivers crystal-clear audio and reduces repeated confirmations.
- Noise-canceling microphone with adjustable angle and flexible boom; single-ear design facilitates face-to-face communication with colleagues.
Technical Specifications (10Item
- Model
- HW111N-USB-M (Order No. 202238-01)
- Wearing Style
- Monaural Over-Ear (Wearable on Left or Right Ear)
- Connection Method
- Connects directly to PC via USB; driver-free plug-and-play
- Compatible Systems
- Windows, macOS
- Call Control
- Inline volume control, mute, answer/end call
- Microphone
- Noise-canceling microphone with frequency response of 100 Hz–8 kHz and adjustable boom angle and bend.
- Audio
- Wideband Voice (up to 6,800Hz), Dynamic EQ, and built-in DSP processing
- Hearing Protection
- SoundGuard Sound Pressure Limit, automatically limits above 118 dBA
- Use Cases
- Call centers, customer service agents, conference calls, and online training sessions requiring extended call durations
- Warranty
- 2-year limited warranty