Digital Phone
Avaya 9408 Digital Phone
24 Function Key Status · 8 Line Backlit Display
- Product PositioningDigital Phone (Non-SIP), Designed for High-Volume Call Centers
- Connection MethodsDigital Port Access to Avaya Aura® Communication Manager
AVAYA · Enterprise Communications & Collaboration
From Desktop Phones to the Aura Core Platform
Four terminal types configured for workstations, meeting rooms, and mobile scenarios. AURA app, IP Office app, and two hardware types handle call control, trunk termination, and endpoint ports—all under a single number plan and dialing rules across the entire site.
Avaya Platform Architecture
Call Control · SIP Routing · Media Gateway
- Terminal Series
- 4 Class
- Platform & Hardware
- 4 Class
- List Products
- 44 styles
- Deployment Mode
- Local · Virtual
Product Portfolio
Apps determine capabilities; hardware determines ports.
The AURA application handles call control, SIP routing, unified management, and boundary security; the IP Office application provides portal services, recording, voicemail, and conferencing for small and medium businesses. Hardware platforms support media servers, gateways, control units, and port expansion. Endpoints are configured based on workstations, conference rooms, and mobile scenarios.
AURA App
AURA APPLICATIONS
5Style ·Call Control · SIP Routing · Unified Management
IP Office App
IP OFFICE APPLICATIONS
5Style ·Voice and Collaboration Apps for SMBs
AURA Hardware
AURA HARDWARE
3Style ·Media Server and Media Gateway
IP Office Hardware
IP OFFICE HARDWARE
3Style ·Control Unit · Boards · Expansion Modules
Digital Phone
Digital Desk Phone
6Style ·Receptionists, Front Desk Staff, and High-Volume Call Center Agents
IP Phone
IP PHONES
12Style ·From Single-Line Workstations to Multi-Key Agent Desks
Smart Desktop Terminal
VANTAGE
2Style ·Android Desktop Terminal
Conference Call
Conference Headsets
8Style ·From small meeting rooms to training rooms
Terminal Series
4SeriesDigital PhoneDigital Desk Phone
The 9400 and 1400 series digital phones connect via the digital extension port. 9408 is the current model; other models are discontinued. Review specifications on this site to select a replacement.
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Series Brochure
Discontinued · ReplaceableDigital Phone
Avaya 9508 Digital Phone
8 Function Key × 3 Level · 8 Lines × 32 Characters Backlight
- DisplayWhite-backlit graphic display, 181 × 121 pixels, 8 rows × 32 characters
- Manageable Function Keys8 units, 3-level status per key (dual red/green LEDs)
Discontinued · ReplaceableDigital Phone
Avaya 9404 Digital Phone
4 Function Key × 3 Level · 4 Lines × 32 Characters Backlight
- DisplayWhite-backlit graphic display, 181 × 56 pixels, 4 rows × 32 characters
- Manageable Function Keys4 units, 3-level status per key (dual red/green LEDs)
Discontinued · ReplaceableDigital Phone
Avaya 1403 Digital Phone
3 Feature Key · Hands-Free · Compatible with IP Office
- Display2 rows × 16 characters, white backlight (128 × 25)
- Manageable Keys3, dual red/green LED status indicator
Discontinued · ReplaceableDigital Phone
Avaya 1408 Digital Phone
8 Function Key · 3 Rows × 24 Characters Backlight
- Display3 rows × 24 characters, white backlight
- Manageable Function Keys8 pcs, red/green dual LED
Discontinued · ReplaceableDigital Phone
Avaya 1416 Digital Phone
16 Function Keys · Graphical Backlit Display · Expandable Modules
- DisplayGraphical LCD 181 × 56, with backlight, adjustable viewing angle
- Manageable Function Keys16 keys, each with red/green dual LEDs; assignable to line, function, or combination keys
Digital handsets require digital extension ports; verify the spare line cards and cabling on your side.
IP PhoneIP PHONES
The J100 series is our current flagship IP phone line, ranging from single-line entry models to dual-screen operator consoles. The 1600 and 9600 series are legacy units available for full workstation replacement.
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IP Phone
Avaya J129 IP Phone
Single-line Dual Talk · Dual 10/100 Ports
- Product PositioningEntry-level SIP desktop phone with fixed function keys
- Calling capabilityTwo call channel keys supporting two concurrent calls.
IP Phone
Avaya J139 IP Phone
2.8-inch color display · 4 line keys
- Product PositioningEntry-level Color Screen SIP Desktop Phone
- Screen2.8-inch color (diagonal), 320 × 240 pixels
IP Phone
Avaya J159 IP Phone
Dual Color Screen · 10 Line Keys · Wi-Fi Optional
- Product PositioningHigh-density SIP desktop phone with 24 keys and a secondary display
- Main Screen2.8 inches, 320 × 240 pixels (grayscale)
Discontinued · ReplaceableIP Phone
Avaya J169 IP Phone
3.5-inch grayscale display · Gigabit · Expandable to 3 modules
- Product PositioningMid-to-high-end grayscale display desktop phone with key expansion support (discontinued)
- ScreenGrayscale display, 3.5 inches diagonal
IP Phone
Avaya J179 IP Phone
3.5-inch Color Display · 8 Line Keys · Expandable to 3 Modules
- Product PositioningMid-to-high-end color SIP desktop phone with button expansion support
- ScreenColor display, 3.5-inch diagonal (2.8 × 2.1 inches / 7.0 × 5.3 cm)
IP Phone
Avaya J189 IP Phone
5-inch main display + 2.3-inch secondary display · Dual USB
- Product PositioningFlagship Dual-Screen SIP Desktop Phone
- Main Screen5.0-inch color, 800 × 480 pixels
Discontinued · ReplaceableIP Phone
Avaya 1603-I IP Phone
3 Function Key · 2 Rows × 16 Characters Backlight
- Display2 rows × 16 characters, backlit
- Manageable Function Keys3 pcs, red/green dual LED
Discontinued · ReplaceableIP Phone
Avaya 1608-I IP Phone
8 Function Key · 3 Rows × 24 Characters Backlight
- Display3 rows × 24 characters, backlit
- Manageable Function Keys8 pcs, red/green dual LED
Discontinued · ReplaceableIP Phone
Avaya 1616-I IP Phone
16 Function Key · Expandable 32 Key Module
- Display4 rows × 24 characters, backlit, adjustable viewing angle
- Manageable Function Keys16 pcs, red/green dual LED
Discontinued · ReplaceableIP Phone
Avaya 9608G IP Phone
8 Line Keys · Gigabit Dual Ethernet Ports · Expandable with up to 3 Modules
- DisplayMonochrome display, 3.2 × 2.2 inches (8.2 × 5.5 cm)
- Button8 dual-LED line keys, 24 programmable keys, and 4 soft keys
Discontinued · ReplaceableIP Phone
Avaya 9611G IP Phone
3.5-inch color display · Gigabit · USB
- DisplayColor display 2.8 × 2.3 inches, diagonal 3.5 inches
- Button8 dual-LED line keys, 24 programmable keys, and 4 soft keys
Discontinued · ReplaceableIP Phone
Avaya 9641GS IP Phone
5-inch touchscreen · Gigabit · SIP UC
- Display5-inch color touchscreen with 4 adjustable tilt positions
- Button24 manageable keys (displayed in 5 rows per configuration), 0–5 soft keys
J Series supports SIP and H.323, PoE power, with optional Wi-Fi and Bluetooth modules.
Smart Desktop TerminalVANTAGE
Vantage K155 and K175 combine voice calling, video conferencing, and business apps in one device. The micro HDMI port supports external displays for screen mirroring, ideal for fixed workstations and home offices.
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Smart Desktop Terminal
Avaya Vantage K155
5-inch touchscreen · 200 million-pixel camera
- Product PositioningAndroid Platform Desktop Smart Terminal (Touchscreen + Optional Handheld Device)
- Screen5-inch capacitive touchscreen, 800 × 1280 resolution
Smart Desktop Terminal
Avaya Vantage K175
8-inch touchscreen · 200 million-pixel camera · 1080p
- Product PositioningLarge-screen flagship desktop smart terminal
- AppearanceAll-glass integrated design with no exposed mechanical buttons.
Choose between K155 and K175 based on whether you need a 8-inch screen and 1080p video support.
Conference CallConference Headsets
The B100 series is categorized by meeting room capacity and connectivity: B199 is the current touchscreen model, B189/B179 serve medium to large conference rooms, B169 supports DECT wireless, and B159/B149 provide analog line options. B129/B109 offer USB and Bluetooth solutions.
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Series Brochure
Conference Call
Avaya B199 Conference Phone
4.3-inch touchscreen · OmniSound · Bluetooth
- Product PositioningLarge Conference Room SIP Phone (for 10+ people)
- Screen4.3-inch touchscreen, 480 × 800 pixels
Discontinued · ReplaceableConference Call
Avaya B189 Conference Phone
5-inch touchscreen · 4 microphone · 20-foot pickup range
- Display5-inch capacitive touchscreen, QVGA 800 × 480
- Microphone4 built-in beamforming microphones; supports optional extended microphones (extends up to 8 feet)
Discontinued · ReplaceableConference Call
Avaya B179 Conference Phone
5-Way Conference · Mic Expansion · SD Recording
- AudioOmniSound, omnidirectional microphone, full-duplex; speaker 200–7,000 Hz; max 90 dB SPL @ 0.5 m
- Pickup Range320 sq ft (approx. 30 m² / 10 people); add expansion mat to 750 sq ft (approx. 70 m²)
Discontinued · ReplaceableConference Call
Avaya B169 Wireless Conference Phone
DECT Wireless · 60 Hours Talk Time · SD Recording
- Connection MethodDECT (GAP / CAT-iq), used with a base station
- BatteryBuilt-in rechargeable lithium battery with up to 60 hours of talk time
Discontinued · ReplaceableConference Call
Avaya B159 Analog Conference Phone
RJ11 Simulation · OmniSound 2.0 · USB
- AudioOmniSound 2.0 (USB Broadband); 360° Omnidirectional Microphone; 150–7,000 Hz; 90 dB SPL @ 0.5 m
- Pickup RangeMax 30 sqm, approx. 10 people
Discontinued · ReplaceableConference Call
Avaya B149 Conference Phone
RJ11 Analog · OmniSound 2.0 · 30 sq ft Coverage
- AudioOmniSound 2.0; 360° Omnidirectional Microphone; 200–3,400 Hz; 90 dB SPL @ 0.5 m
- Pickup RangeMax 30 sqm, approx. 10 people
Discontinued · ReplaceableConference Call
Avaya B129 Conference Phone
USB / Bluetooth Dual Mode · 4 Beamforming · 12 Users
- Audio TechnologyOmniSound HD; Full Duplex; Echo Cancellation; Noise Suppression
- Microphone4 MEMS microphones with beamforming; 100–7,000 Hz; pickup range 20 ft / 6 m
Discontinued · ReplaceableConference Call
Avaya B109 Portable Conference Phone
Bluetooth / USB Dual-Mode · NFC Pairing · Built-in Battery
- AudioOmniSound, Full-Duplex; Built-in Speaker and Microphone
- ConnectUSB to PC; Bluetooth to phone/tablet; NFC fast pairing; supports Bluetooth A2DP
Select based on room size, connection type (analog / USB / Bluetooth / DECT), and pickup radius.
Platforms & Hardware
4SeriesAURA AppAURA APPLICATIONS
Avaya Aura Architecture Software Layer: CM handles call control, SM manages SIP routing and multi-vendor interoperability, SMGR provides unified management, AES exposes capability interfaces, and SBCE secures the network perimeter.
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Series Brochure
AURA App
CM Communication App
41,000 extensions · 600,000 BHCC
- Maximum Extension Capacity41,000 doors
- Maximum Relay Capacity24,000 items
AURA App
SM Core Application Software
Single instance 66.7K SIP device · Branch liveness
- Single-instance SIP device66.7K units (DR scenario: 72K)
- System-level SIP user300,000
AURA App
SMGR System Management Software
30K users · 100K SIP devices centrally managed
- Manage Users and Devices300,000
- SIP device1,000,000
AURA App
AES Application Activation Service
Open CM Capabilities · 2,500 TSAPI Connection
- TSAPI Client Connection2,500
- Message Processing Capacity2,000 items/sec
AURA App
SBCE Session Border Controller
Topology Hiding · TLS/SRTP · Active-Standby HA
- Signaling and Media EncryptionTLS Signaling + SRTP Media
- Security ProtectionTopology hiding, DoS/DDoS protection
Licensed by extension and device count; deployable on servers, virtual machines, or Avaya dedicated hardware.
IP Office AppIP OFFICE APPLICATIONS
IP Office software capabilities: Server handles call control, One-X Portal provides a desktop portal, MM manages call recording, and the Professional Voice Mail and Conference Bridge complete collaboration features.
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Series Brochure
IP Office App
IP Office Server Edition
2,000 Users · 32 Nodes · 4 Virtualization Platforms
- User CapacityMax 2,000 users
- Site CapacitySingle or up to 32 nodes
IP Office App
One-X Portal
Web Call Control · Visual Voicemail
- Deployment PlatformWindows or Linux CentOS
- Minimum Requirements2 GB RAM Server
IP Office App
MM Recording Management Software
Pay per concurrent channel · Browser search
- Deployment MethodBrowser-based access with cloud storage support
- Recording rangeConference and handset calls work regardless of device type or location.
IP Office App
Professional Voicemail
22 languages · SCN Unified Voicemail
- Language Support22 languages, including Chinese, English, Japanese, and Korean
- Leave a Message NotificationSend via SMTP
IP Office App
Conference Bridge
Outbound and Inbound · Up to 256 participants
- Meeting ModeOutbound (Ad-hoc) and Inbound (Meet-me)
- Maximum number of participants256 Edition (Server)
The server edition supports virtualized deployment with licensing based on users, channels, or conference resources.
AURA HardwareAURA HARDWARE
S8300E Media Server, G430, and G450 Media Gateways provide local voice access, trunk termination, and terminal ports for enterprise headquarters and branch offices.
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AURA Hardware
S8300E Server
Media Server · Extension 1,000 · 450 Trunks
- Maximum Extension1,000 H.323 extensions / 1,000 SIP extensions (R7.x)
- Max Relay450 items
AURA Hardware
G430 Media Gateway
Branch Gateway · Up to 150 users
- LocationGateway for Small and Medium Branches
- User BaseBranch deployments support up to 150 users.
AURA Hardware
G450 Media Gateway
3U Modular · Gateway + Router + Switch
- Shape3U Modular Chassis
- Integration capabilitiesVoice Gateway + IP WAN Routing + LAN Switching
Determine the gateway model, card type, and port count based on the current network relay type and extension scale.
IP Office HardwareIP OFFICE HARDWARE
IP Office 500 v2 Control Unit with built-in cards and external expansion modules to support analog, BRI, and E1 trunks, and expand digital and analog station ports.
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IP Office Hardware
IP Office 500 v2 Host
SMB Control Unit · Dual Gigabit Ethernet Ports
- LocationIP Office Small Business Control Unit
- Network Interface2 10/100 switch Ethernet ports
IP Office Hardware
Built-in motherboard card
Simulated Relay · BRI · E1 Subcard
- 4-channel analog trunk subcardProvides 4 analog loop trunk interfaces with caller ID support.
- 2-channel BRI subcardProvide 2 ISDN 2B+D trunk interfaces
IP Office Hardware
External Expansion Module
16 / 30-channel digital port expansion
- 16-channel moduleProvide 16 digital phone ports
- 30-channel moduleProvide 30 digital phone ports
Select board and external modules based on relay type, number of digital ports, and phone series.
Typical Scenarios
Define the scenario first, then select the model.
Terminal models depend on wiring conditions, room size, and movement range; platform selection depends on scale, compliance requirements, and whether to retain existing equipment. The following four scenarios serve as starting points.
- Terminal: Cabling, Rooms, and Mobility Range
- Platform: Scale, Compliance, and Deployment Location
- Interoperability: Teams, Zoom, and Existing Gateways
- Refactor: Phased rollout with zero downtime
Headquarters and Branches
Aura's CM, SM, and SMGR handle call control and SIP routing. S8300E and G430/G450 serve as branch gateways, enabling internal calls even when the WAN connection is down.
Complete deployment for SMEs
IP Office 500 v2 or Server Edition provides call control, integrated with MM Recording, Professional Voicemail, and conference bridging to support front desk, workstations, and meeting rooms in a single system.
Front-desk and high-volume call center roles
J179 or 9408: Multi-key and expansion module allow the receptionist to monitor all department numbers from one station. Dual-color LED indicators display key status directly—no memorization required.
Replace existing digital phones
The 1400 and 9600 series have been discontinued. You can replace them by floor in batches with the J139, J159, or J179 models. Existing numbers and dialing habits are preserved, while external expansion modules handle the additional ports.
Selection Tool
Calculate a configuration based on workstations and meeting rooms
Fill in desk, conference room, and cabling details. Based on the Avaya applications, hardware, and endpoints listed on this page, receive combination recommendations and quantities that can be directly used in the quotation form.
Avaya Application, Hardware, and Endpoint Selection Tool
Enter the actual number of extensions, including front desk and shared workstations.
Includes training room and video conference room
Configure the conference room system and camera
Existing wiring
Deployment Preferences
Recommended Bundles
Pending (IP Office / Aura) + 120 workstations + 4 conference rooms
Based on 120 workstations and 4 meeting rooms (including 2 video-enabled), selecting IP Office / Aura for the platform results in approximately 128 total terminals and conference devices.
Services
- × 1
Platform Solution Evaluation
Choose IP Office or Aura based on scale, compliance, and existing equipment
- × 1
Installation, Configuration, and Number Planning
Extension planning, phone provisioning, and platform integration
Platform
- × 12
MM Recording Management Software
Concurrent recording channel license
Terminal
- × 84
Avaya J179 IP Phone
Desk with Ethernet Access
- × 36
Avaya 9408 Digital Phone
Retain existing digital ports, accounting for approximately 30% of workstations.
- × 2
External Expansion Module (16 / 30 channels)
Digital port expansion
Meetings & Video
- × 4
Avaya B199 Conference Phone
Touchscreen models: pair with expansion microphones based on room size.
- × 2
Avaya Vantage K175
Video conference room with a 8-inch display; supports external large screens.
- IP Office is ideal for complete SMB deployments, while Aura suits multi-site, multi-vendor, and large-scale extension scenarios.
- Mixed cabling by zone: Keep digital phones in the area where digital ports are located; replace all others with J-series IP phones.
- Video conference rooms must verify display devices, network bandwidth, and compatibility with Teams/Zoom.
Show me the status of workstations, meeting rooms, and existing equipment.
Provide details on the number of workstations and meeting rooms, existing cabling (digital ports/cables), relay type, and extension scale. We will deliver a combined list of applications, hardware, and terminals along with the replacement sequence.
Purchase Intent
Submit your requirements and contact details. A sales consultant will confirm pricing, stock availability, and delivery options with you. Product prices are subject to quotation.