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AVAYA · Enterprise Communications & Collaboration

From Desktop Phones to the Aura Core Platform

Four terminal types configured for workstations, meeting rooms, and mobile scenarios. AURA app, IP Office app, and two hardware types handle call control, trunk termination, and endpoint ports—all under a single number plan and dialing rules across the entire site.

Avaya Communications Platform Overview

Avaya Platform Architecture

Call Control · SIP Routing · Media Gateway

Terminal Series
4 Class
Platform & Hardware
4 Class
List Products
44 styles
Deployment Mode
Local · Virtual
Product Portfolio

IP Office App

IP Office software capabilities: Server handles call control, One-X Portal provides a desktop portal, MM manages call recording, and the Professional Voice Mail and Conference Bridge complete collaboration features.

IP Office AppIP OFFICE APPLICATIONS

IP Office software capabilities: Server handles call control, One-X Portal provides a desktop portal, MM manages call recording, and the Professional Voice Mail and Conference Bridge complete collaboration features.

5This product

Series Brochure
IP Office Server Edition Product Image

IP Office App

IP Office Server Edition

2,000 Users · 32 Nodes · 4 Virtualization Platforms

  • User CapacityMax 2,000 users
  • Site CapacitySingle or up to 32 nodes
One-X Portal Product Image

IP Office App

One-X Portal

Web Call Control · Visual Voicemail

  • Deployment PlatformWindows or Linux CentOS
  • Minimum Requirements2 GB RAM Server
MM Recording Management Software Product Image

IP Office App

MM Recording Management Software

Pay per concurrent channel · Browser search

  • Deployment MethodBrowser-based access with cloud storage support
  • Recording rangeConference and handset calls work regardless of device type or location.
Professional Voicemail Product Image

IP Office App

Professional Voicemail

22 languages · SCN Unified Voicemail

  • Language Support22 languages, including Chinese, English, Japanese, and Korean
  • Leave a Message NotificationSend via SMTP
Teleconference Bridge Product Image

IP Office App

Conference Bridge

Outbound and Inbound · Up to 256 participants

  • Meeting ModeOutbound (Ad-hoc) and Inbound (Meet-me)
  • Maximum number of participants256 Edition (Server)

The server edition supports virtualized deployment with licensing based on users, channels, or conference resources.

Typical Scenarios

Define the scenario first, then select the model.

Terminal models depend on wiring conditions, room size, and movement range; platform selection depends on scale, compliance requirements, and whether to retain existing equipment. The following four scenarios serve as starting points.

  • Terminal: Cabling, Rooms, and Mobility Range
  • Platform: Scale, Compliance, and Deployment Location
  • Interoperability: Teams, Zoom, and Existing Gateways
  • Refactor: Phased rollout with zero downtime

Headquarters and Branches

Aura's CM, SM, and SMGR handle call control and SIP routing. S8300E and G430/G450 serve as branch gateways, enabling internal calls even when the WAN connection is down.

Complete deployment for SMEs

IP Office 500 v2 or Server Edition provides call control, integrated with MM Recording, Professional Voicemail, and conference bridging to support front desk, workstations, and meeting rooms in a single system.

Front-desk and high-volume call center roles

J179 or 9408: Multi-key and expansion module allow the receptionist to monitor all department numbers from one station. Dual-color LED indicators display key status directly—no memorization required.

Replace existing digital phones

The 1400 and 9600 series have been discontinued. You can replace them by floor in batches with the J139, J159, or J179 models. Existing numbers and dialing habits are preserved, while external expansion modules handle the additional ports.

Selection Tool

Calculate a configuration based on workstations and meeting rooms

Fill in desk, conference room, and cabling details. Based on the Avaya applications, hardware, and endpoints listed on this page, receive combination recommendations and quantities that can be directly used in the quotation form.

Avaya Application, Hardware, and Endpoint Selection Tool

Enter the actual number of extensions, including front desk and shared workstations.

Includes training room and video conference room

Configure the conference room system and camera

Existing wiring

Deployment Preferences

Recommended Bundles

Pending (IP Office / Aura) + 120 workstations + 4 conference rooms

Based on 120 workstations and 4 meeting rooms (including 2 video-enabled), selecting IP Office / Aura for the platform results in approximately 128 total terminals and conference devices.

Services

  • Platform Solution Evaluation

    Choose IP Office or Aura based on scale, compliance, and existing equipment

    × 1
  • Installation, Configuration, and Number Planning

    Extension planning, phone provisioning, and platform integration

    × 1

Platform

  • MM Recording Management Software

    Concurrent recording channel license

    × 12

Terminal

  • Avaya J179 IP Phone

    Desk with Ethernet Access

    × 84
  • Avaya 9408 Digital Phone

    Retain existing digital ports, accounting for approximately 30% of workstations.

    × 36
  • External Expansion Module (16 / 30 channels)

    Digital port expansion

    × 2

Meetings & Video

  • Avaya B199 Conference Phone

    Touchscreen models: pair with expansion microphones based on room size.

    × 4
  • Avaya Vantage K175

    Video conference room with a 8-inch display; supports external large screens.

    × 2
  • IP Office is ideal for complete SMB deployments, while Aura suits multi-site, multi-vendor, and large-scale extension scenarios.
  • Mixed cabling by zone: Keep digital phones in the area where digital ports are located; replace all others with J-series IP phones.
  • Video conference rooms must verify display devices, network bandwidth, and compatibility with Teams/Zoom.

Show me the status of workstations, meeting rooms, and existing equipment.

Provide details on the number of workstations and meeting rooms, existing cabling (digital ports/cables), relay type, and extension scale. We will deliver a combined list of applications, hardware, and terminals along with the replacement sequence.

Purchase Intent

Submit your requirements and contact details. A sales consultant will confirm pricing, stock availability, and delivery options with you. Product prices are subject to quotation.

Your information will be used solely for this selection and quotation discussion and for no other purpose.

Beijing ICP License No. 2026026760