Remote Consultation and Voice System Upgrade for a Tier-3A Hospital
Project Background
Consultations between the hospital and its two satellite clinics rely on ad-hoc meeting software, making it difficult to share imaging and medical records or archive consultation notes. Peak call volumes in outpatient and inpatient departments have nearly exhausted the existing switch ports. The only available renovation window is a few hours at night, which must not impact the next day's outpatient services.
Solutions
The consultation room is equipped with Huawei IdeaHub collaboration tablets and video conferencing terminals to support dual-stream sharing of CT and ultrasound imaging. Branch hospitals and wards access the same conference platform via soft clients, with consultation sessions recorded and archived. On the voice side, existing switches are retained while new Huawei IP phones and trunk gateways are added. A unified appointment and inquiry number is published for external use. Reception desks and follow-up agents connect to the contact center, linking calls with work orders.
Use Device
Huawei IdeaHub Collaboration Tablet × 6, Huawei Video Conferencing Terminal × 4, Huawei IP Phone × 120, Huawei Contact Center (Receptionist and Follow-up Agents)
Implementation Results
The consultation room and two branch clinics can share medical images and patient records in a single meeting, with the ability to review consultations. Outpatient numbers are unified across campuses, while triage and follow-up calls are routed to dedicated agents. Cutover is completed at night, ensuring normal outpatient operations resume the next day.
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MedicalIndustry Solutions
This case pertains to the healthcare industry.Unify consultations, calls, and deliveries into a single system.. The industry includes a total of3Solution packages can be reused or combined based on project scope.