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OpenScape Business X5R
Unified communications server for mid-sized businesses
Siemens
Product Overview
The OpenScape Business X5R is a unified communications server from Unify (Siemens) that integrates telephony, unified communications, voicemail, and call center capabilities into a single system. Digital user interfaces support existing digital handsets, while IP users access softphones and IP terminals over the network.
The system is licensed in tiers: UC Smart covers basic online presence, mobile clients, and voicemail needs; UC Suite adds desktop/Outlook clients, full voicemail, and MyAgent agent capabilities. The primary difference across scales is the number of digital user interfaces.
Key Features
- Digital users 56, IP users 500
- Transition plan for existing analog phones
- Co-located voicemail, conferencing, and call center
Features and Configuration
- Voice, unified communications, voicemail, and call center deployed on a single device to reduce rack equipment.
- UC Smart offers basic collaboration features (online presence, mobile client, voicemail). UC Suite adds desktop and Outlook integration.
- Built-in 10 channel computer operator with support for configuring 100 auto-attendant email addresses and multi-level call routing flows.
- Supports 5-party 16 conferencing and online collaboration with built-in recording—no external audio device required.
- The agent interface supports Chinese, featuring skill-based routing, real-time status management, and customizable reports.
Technical Specifications (11Item
- Digital User
- 56 doors
- IP User
- 500
- Virtual Receptionist
- Built-in 10 channels, supporting 100 automated agent email addresses and multi-level agent features
- UC Smart
- MyPortal Smart 50 user; Smart VoiceMail 320; MyPortal Mobile Client 50 (concurrent 30)
- UC Suite
- MyPortal Desktop/Outlook Client 500; Voicemail 500; MyPortal Mobile Client 200 (Concurrent: 30); MyAgent Agent 64
- Call Center
- Built-in multimedia contact center with 64 agents, featuring skill-based routing, online status management, and customizable reports; agent interface supports Chinese.
- Meeting capabilities
- Supports 5-party 16 conferencing and network collaboration
- Record
- Supports online recording without external devices
- Client
- Mobile and tablet versions use a web-based interface; the desktop client integrates with office apps like Outlook.
- Use Cases
- Headquarters, regional centers, and office sites primarily using IP terminals with a limited number of digital phones
- Selection Recommendation
- Ideal for mid-sized enterprise headquarters or regional centers with 50 to 200 workstations: Reserve 56 digital user ports for key roles like reception and finance; connect remaining workstations via IP terminals. Choose this solution when you require a full UC Suite and call center capabilities. For smaller single-site deployments, consider the X3R.