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OpenScape Business X8
Unified Communication Server for Mid- to Large-Sized Enterprises
Siemens
Product Overview
OpenScape Business X8 is part of the Unify (Siemens) OpenScape Business suite of unified communications servers. It integrates PBX, unified communications, voicemail, and contact center capabilities into a single system. Digital user interfaces support legacy digital handsets, while IP users access softphones and IP endpoints over the network.
The system is licensed in tiers: UC Smart covers basic online presence, mobile clients, and voicemail needs; UC Suite adds desktop/Outlook clients, full voicemail, and MyAgent agent capabilities. The primary difference across scales is the number of digital user interfaces.
Key Features
- Digital users 384, IP users 500
- Built-in 10 channel computer operator and 100 voicemail
- Built-in call center with 64 agents; interface supports Chinese.
Features and Configuration
- Voice, unified communications, voicemail, and call center deployed on a single device to reduce rack equipment.
- UC Smart offers basic collaboration features (online presence, mobile client, voicemail). UC Suite adds desktop and Outlook integration.
- Built-in 10 channel computer operator with support for configuring 100 auto-attendant email addresses and multi-level call routing flows.
- Supports 5-party 16 conferencing and online collaboration with built-in recording—no external audio device required.
- The agent interface supports Chinese, featuring skill-based routing, real-time status management, and customizable reports.
Technical Specifications (11Item
- Digital User
- 384 doors
- IP User
- 500
- Virtual Receptionist
- Built-in 10 channels, supporting 100 automated agent email addresses and multi-level agent features
- UC Smart
- MyPortal Smart 50 user; Smart VoiceMail 320; MyPortal Mobile Client 50 (concurrent 30)
- UC Suite
- MyPortal Desktop/Outlook Client 500; Voicemail 500; MyPortal Mobile Client 200 (Concurrent: 30); MyAgent Agent 64
- Call Center
- Built-in multimedia contact center with 64 agents, featuring skill-based routing, online status management, and customizable reports; agent interface supports Chinese.
- Meeting capabilities
- Supports 5-party 16 conferencing and network collaboration
- Record
- Supports online recording without external devices
- Client
- Mobile and tablet versions use a web-based interface; the desktop client integrates with office apps like Outlook.
- Use Cases
- Unified communications for headquarters and campuses of mid-to-large enterprises, with local voicemail and call center capabilities at office locations.
- Selection Recommendation
- Ideal for mid-to-large enterprises or campus headquarters with 300 to 500 workstations seeking to consolidate voice, voicemail, and call center functions on a single device. When deploying with an existing fleet of digital handsets, configure based on 384 digital user lines; new workstations will use IP endpoints. If the scale is within 200 workstations and digital handsets are limited, X5R offers a more cost-effective solution.